Refund policy

Return Policy

At Fishfa Agri World Limited, we aim to ensure complete satisfaction with your purchase. If you are not entirely satisfied, our return policy is here to help. Please review the following guidelines for returning or exchanging your items.

Eligibility for Returns

To be eligible for a return, the item must:

  • Be unused and in the same condition as when you received it.
  • Be in the original packaging with all tags, labels, and accessories.
  • Have a valid proof of purchase (invoice or receipt).

Certain items are non-returnable, including:

  • Perishable goods such as seeds, fertilizers, or other consumables.
  • Items marked as “Final Sale” or “Non-Returnable.”
  • Customized or personalized products.

Return Window

  • Returns must be initiated within 7 days of receiving the item.
  • Any return request submitted after this period may not be accepted.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at feedback@fishfaagri.com or call us at +91 7777 966 944.
  2. Provide your order details, including the order number and reason for the return.
  3. Our team will review your request and guide you on the next steps.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
  • We recommend using a trackable shipping method to ensure your item is safely returned.
  • If approved, we will provide the address for return shipping.

Refunds

  • Once we receive and inspect the returned item, we will notify you about the status of your refund.
  • Approved refunds will be processed to the original payment method within 7-10 business days.
  • Shipping fees, if applicable, are non-refundable.

Exchanges

  • Exchanges are subject to product availability.
  • If you wish to exchange an item, please contact us with your request, and we will guide you through the process.

Damaged or Defective Items

  • If you receive a damaged or defective item, please notify us within 48 hours of delivery.
  • Provide clear photos of the damage or defect and the packaging for verification.
  • We will arrange for a replacement or refund at no additional cost to you.

Non-Returnable Situations

We reserve the right to deny returns under the following circumstances:

  • The product is used, damaged, or not in its original condition.
  • The return request is made beyond the specified return window.
  • The item is non-returnable as per the policy.

Refund Policy

At Fishfa Agri World Limited, your satisfaction is our priority. We understand that there may be situations where a refund is required. Please review our refund policy for detailed information on eligibility and procedures.

Eligibility for Refunds

Refunds are issued under the following circumstances:

  • The product is returned in accordance with our Return Policy.
  • The item is defective, damaged, or incorrect at the time of delivery.
  • The order is canceled before it is shipped.

Refunds will not be provided for:

  • Perishable goods such as seeds, fertilizers, or other consumables unless defective or damaged.
  • Items marked as “Final Sale” or “Non-Refundable.”
  • Shipping charges (except in cases of error or defect).

Refund Process

To request a refund:

  1. Contact our customer support team at feedback@fishfaagri.com or call us at +91 7777 966 944.
  2. Provide your order details, including the order number and reason for the refund request.
  3. If applicable, return the item as per our Return Policy guidelines.
  4. Once the item is received and inspected, we will notify you of the refund approval or rejection.

Refund Timeline

  • Refunds for approved requests will be processed within 7-10 business days of approval.
  • The refund will be credited to the original payment method used during the purchase.
  • Processing times may vary depending on your bank or payment provider.

Partial Refunds

In some situations, only partial refunds may be granted, such as:

  • Items not in their original condition or missing parts for reasons not due to our error.
  • Returns initiated after the specified return window.

Cancellations

  • Orders can be canceled before they are shipped for a full refund.
  • Once an order is shipped, it cannot be canceled; however, you may initiate a return as per our Return Policy.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 48 hours of delivery with the following:

  • Clear photos of the damage or defect.
  • Proof of purchase (invoice or receipt).

We will arrange for a replacement or issue a full refund, including shipping charges, if applicable.

Non-Refundable Situations

We reserve the right to deny refund requests under the following conditions:

  • Items returned outside the eligibility criteria.
  • Products showing signs of use, tampering, or damage not due to our error.
  • Refund requests made beyond the specified time frame.

Order Cancellation Policy

At Fishfa Agri World Limited, we strive to deliver your orders promptly and efficiently. We understand that situations may arise where you need to cancel an order. Please review our order cancellation policy for detailed guidelines on how to cancel your order.

Eligibility for Cancellation

Orders can be canceled under the following conditions:

  • The cancellation request is made before the order has been shipped.
  • The order does not include non-cancellable items, such as customized or perishable products.

How to Cancel an Order

To cancel your order, please follow these steps:

  1. Contact our customer support team at feedback@fishfaagri.com or call us at +91 7777 966 944.
  2. Provide your order details, including the order number and reason for the cancellation.
  3. Our team will confirm the cancellation and process your request if it meets the eligibility criteria.

Refunds for Canceled Orders

  • If the cancellation request is approved before the order is shipped, a full refund will be issued to your original payment method.
  • Refunds for canceled orders will be processed within 7-10 business days.
  • If the order has already been shipped, it cannot be canceled, but you may initiate a return in accordance with our Return Policy.

Non-Cancellable Orders

Certain orders may not be eligible for cancellation, including:

  • Items that are customized or personalized as per your request.
  • Perishable goods such as seeds, fertilizers, or other consumables.
  • Orders marked as “Final Sale” or “Non-Cancellable.”

Changes to Orders

If you wish to modify your order instead of canceling it, please contact our customer support team immediately. We will do our best to accommodate changes if the order has not yet been processed.

Contact Us

For any questions about returns, refunds or cancellations, please contact us:

Fishfa Agri World Limited

Email: feedback@fishfaagri.com

Phone: +91 7777 966 944

Thank you for choosing Fishfa Agri World Limited. We value your trust and strive to ensure a seamless shopping experience.